Shipping & Returns
Pro Kettlebell products are made in the USA and ship from our distribution center in Illinois. In-stock kettlebell orders typically ship within 3-5 days from order date. Delivery within the US averages 3-5 business days from ship date.
You'll receive shipping status updates via the email you use at checkout.
Kettlebell & Chip Weight Returns - 30 Days
We offer free returns within 30-days with a full refund should your item be defective. Courtesy Returns: You may also return (with free shipping) your FIRST Pro Kettlebell or magnet purchase under 50 pounds for any reason but because our kettlebell handles are bare metal, once they've been touched, they require refinishing and repackaging before shipping to a new customer, so for that reason we have a $26 refinishing/restocking fee per kettlebell on kettlebell courtesy returns (even if you didn't open the box), but we will pay the return shipping up to 50 pounds/22KG, so long as we receive the item within 30 days of the date you received it (Free return shipping is for continental USA only. Outside of Continental USA, customer pays return shipping). Make sure to allow up to 5 days in transit for delivery. No refunds after 30 days for any reason. For items over 50 pounds we will pay $24.80 toward the return shipping and deduct the balance of the shipping cost along with the $26 restocking fee from the refund due.
- Refunds will be issued via the original payment method.
- Please use original packaging materials.
- To initiate a return, email your request for a shipping label to firstname.lastname@example.org
If you return a kettlebell or magnetic chip weight, please allow two weeks from receipt of the kettlebell for your refund to be processed and returned to your account - banks can take a few days to process after we've done our part. Courtesy return refunds will be the total amount you paid, including shipping, less the $26 restocking fee per kettlebell.
Pro Kettlebells - Lifetime Guarantee
- If these babies break or crack, we'll replace them - no problem.
Magnetic Chip Weights - Limited Warrantee
- The chip weight itself (without magnet or straps): lifetime guarantee from breaks or cracks.
- 30-day money back satisfaction on magnetic chip weight as a whole. Please note, magnets are ceramic, and it is possible for them to crack. Handle with care.
- Straps can wear over time depending on use, but replacement straps are available for purchase.
- 30-day money back guarantee on unused chalk, apparel, wrist guards and other retail items.
- No refunds on customized items of any kind.
Online Coaching & Workouts
- Online personal training/coaching sessions are fully refundable, so long as you initiate the return within 30 days of purchase, and prior to any of the sessions being scheduled. Please note there are no refunds for completed or missed sessions.
- Please note there are no refunds of used or unused digital content or services, including the PKTP trainer certification or Pro Kettlebell Workouts App membership.
- We accept PayPal, PayPal Credit and visa, mastercard, discover, american express and more via Square Processing online.
- Credit cards may also be processed over the phone (call us at 206.280.4941)
- Cash & check payments may be processed on an individual basis - please contact us for details.