Shipping & Returns
Pro Kettlebell products are made in the USA and ship from our distribution center in Texas. In-stock kettlebell orders typically ship within 3-5 days from order date. Delivery within the US averages 3-5 business days from ship date.
You'll receive shipping status updates via the email you use at checkout.
Kettlebell & Chip Weight Returns - Free Within 30 Days
We're confident you're going to love your kettlebell and magnetic chip weights, but if you want to return anything for any reason, we'll pay the return shipping so long as we receive the item in its original condition within 30 days of the date you received it. Free return shipping is for continental USA only. Outside of Continental USA, customer pays return shipping. Make sure to allow up to 5 days in transit for delivery. No refunds after 30 days for any reason.
- Refunds will be issued via the original payment method.
- Items must be returned in the original condition, and please use original packaging materials if possible.
- To initiate a return, email your request for a shipping label to info@prokettlebell.
If you return a kettlebell or magnetic chip weight, please allow two weeks from receipt of the kettlebell for your refund to be processed and returned to your account - banks can take a few days to process after we've done our part.
Pro Kettlebells - Lifetime Guarantee
- If these babies break or crack, we'll replace them - no problem.
Magnetic Chip Weights - Limited Warrantee
- The chip weight itself (without magnet or straps): lifetime guarantee from breaks or cracks.
- 30-day money back satisfaction on magnetic chip weight as a whole. Please note, magnets are ceramic, and it is possible for them to crack. Handle with care.
- Straps can wear over time depending on use, but replacement straps are available for purchase.
- 30-day money back guarantee on unused chalk, apparel, wrist guards and other retail items.
- No refunds on customized items of any kind.
Online Coaching & Workouts
- Online personal training/coaching sessions are fully refundable, so long as you initiate the return within 30 days of purchase, and prior to any of the sessions being scheduled. Please note there are no refunds for completed or missed sessions.
- Please note there are no refunds or access extensions for unused online workout challenges or Pro Kettlebell Workouts App memberships.
- We accept PayPal, PayPal Credit and visa, mastercard, discover, american express and more via Square Processing online.
- Credit cards may also be processed over the phone (call us at 206.280.4941)
- Cash & check payments may be processed on an individual basis - please contact us for details.