Can’t access my account.
I’m so sorry to hear you can’t access your account. I know you had trouble logging in initially, but after posting your previous review that the classes were too hard for the over 70 crowd, I assumed that one of my previous emails had helped and you had gained access.
I know the free access I gave you through the website and the Pro Kettlebell Workouts App has already expired, but you should still be able to login to your account. I’d be happy to troubleshoot over the phone. You also still have free access through the direct link I emailed you last week, so that will be your fastest and easiest way to access these classes.
I very much apologize for the trouble and am especially disappointed since I was trying to take extra care of you by giving you free classes in the first place. I’ve never received a 1-star review in 10 years of running this business and customer service is very important to me, so I would really like to resolve this and make you happy.
I have really appreciated the pro kettlebell workouts.
The instructions are clear, the positive coaching makes it fun, and the stretching means
I don’t get hurt. I feel strong and I am keeping my sanity while working at home with my
kids. Love it!
LOVE LOVE the online courses, since the gym was quite a drive for me. Pro Kettlebell is a higher quality on-line class from several others I have done. Having the narrator in addition to the instructor is so much more professional making it easier to stay in sync. Demonstrations of each move before the block also helps me maintain consistency in my workout. I am so grateful for the opportunity to work out at home with high-quality KB Sport professionals.